Leadership perceptions of results and return on investment training evaluations
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This study sought to validate whether the literature on high level training evaluation (level four results and level five return on investment) accurately reflected the expectations of organizational leaders regarding training evaluation reports. The researcher was interested in what high level training evaluation was being conducted at organizations and whether leaders believed the claims found in the high level training evaluation reports they were receiving. This qualitative study used a multi-site case study method to examine the training evaluation practices of the U.S.'s ten largest ...